Returns and Exchanges

General: If your Vroomers arrive damaged, or if you are not completely satisfied with the quality, please return them to us in their original packaging and unused.  Please note that we will consider the overall condition of any slippers being returned before making a refund.  All returns must be postmarked no later than 30 days from the original customer shipment date.  Returns and exchanges must be in new condition and must include all original packing material.  Customer pays all return shipping charges.  Any refunds will be returned to the Purchaser’s account using the original payment method, within seven (7) working days of receipt of the product.

Original shipping and handling charges, if any, are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee if returned for any reason other than product defect or incorrect item being shipped. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the payment method.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay an additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.  Vroomers LLC cannot be held liable for losses of any returned box and will only issue credit/replacement once the returned box is in our possession.